
Susan Crookes
Role: Information Controller / Site Administrator
Number of years in the Construction Industry: 13
What does your job entail:
As an Information Controller (formerly known as a Document Controller) you are responsible for quality checking all drawings and documents that make their way through the project DMS (Document Management System) from the tendering and design stages, right through to commissioning and handover of works to the Client. The site admin side of things is always varied, you work closely with your team and support them where required. Tasks can be anything from recording annual leave and staff whereabouts on the project right through to liaising with the subcontractors to collate the relevant paperwork and permits etc., for the safe running of site and delivery of the project.
What you like about your role:
Luckily for me, I enjoy every aspect of my job, mainly because I enjoy working as part of a team but still have my own responsibilities within the project. I like to be organised and have a process for all my tasks, to ensure thorough and correct records are maintained, in my opinion, this role is ideal for someone of a similar mindset.
I feel very lucky to be in the position I am in now, because the nature of the project, which is set in the lovely Surrey countryside, and the environment is cheerful, motivating, and brimming with wildlife all around. Knowing that Skanska care very much for their responsibilities to the local community is paramount, for the future of our children, which is very reassuring.
How you got to where you are now?
When I left school, I went straight out to work in retail and progressed up the chain of command to become management. However, I found there was very little on offer to me, to continue my quest to improve. I decided to look for something new and I started work as an office junior which gave me the opportunity to learn and develop new skills. I then moved into an admin/office manager role with Morgan Sindall, a construction firm working for Heathrow Airport Limited, in their Aviation division. I loved working in the airport, being able to go airside, and seeing behind the scenes. I found this fascinating and led to me serving 10 years on the Heathrow framework for both Morgan Sindall and Balfour Beatty. During this time I really honed my skills in information control and project handover (Health & Safety files and O&M Manuals). So, from there, I now find myself working for Skanska, and have been for a year now, in a similar role but improving and learning more about construction with each project.
Advice for young people thinking about future careers in the industry?
Never underestimate your ability to get where you want to be, you just need drive and the tenacity to succeed in life. Due to the culture of construction, you meet many people from all walks of life, who become your work “family” and we all work together to go home safely and happy. We are such a diverse industry, and we care for each other, regardless of background, creed or identity, not a bad place to spend your working week at all.